WHERE ARE YOU LOCATED
We live in the beautiful mountains of northern Greenville, South Carolina on a mountain. For more information on our shop please visit our About page, click this link About Michael’s Woodcraft
PURCHASING MY WORK IS SIMPLE
I do not have a ‘shopping cart’ on my blog/website but ordering could not be simpler. All you need to do is locate the item you would like to purchase and email me the details at firstname.lastname@example.org
Each page has the details of what you need to email me. You can just email me and we can figure it out thru emails if you like.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept PayPal, USPS Money Orders, and Cashier’s Checks. Personal checks are acceptable but we have to delay shipment until your check clears. If you’d like to use a different form of payment, just contact us!
For processing payment I use PayPal, in our email I will include the details that you will find here. Simply click the PayPal logo below to link to PayPal. You will need my email address (MichaelsWoodcraft@yahoo.com) and the total. If you plan to pay by cashier’s check, etc. please let me know in your email and I will include instructions.
HOW DO YOU SHIP?
We primary use FedEx for shipping, FedEx also has a better home delivery service and delivers Tuesday thru Saturday.
HOW OFTEN DO YOU SHIP
We ship twice a week and always email with the tracking number so that you can track.
This year we have had 2 packages stolen from porch and 1 package stolen from an apartment complex. Please be sure that you provide a shipping address that is safe for FedEx to leave the package at your home. Many people are starting to ship to their office to insure that their package does not get stolen. We can not be held liable for stolen packages.
WHAT ARE THE SHIPPING COST AND WHERE DO YOU SHIP?
We ship within the United States and Canada only. The total shipping cost is based on your delivery address zip code, weight of package, commercial, residential or extended rural residential delivery for ground service. If you would like a service other then ground, please let me know. We do not make money on shipping, the shipping cost we give you is what we have to pay.
Before ordering, please email me with your order details and your complete shipping address so I can give you the shipping cost before payment, please email me at email@example.com . We do not ship to PO Box addresses and we do not ship USPS. Our preferred carrier is FedEx.
Please note: We strongly suggest if you do not have a secure area for your packages to be delivered to due to porch thieves. We can not be responsible for missing packages after delivery. You are solely responsible for the end result of receiving the package once it leaves our possession. Our delivery confirmation receipt will serve as the completion of our transaction.
HOW LONG WILL MY BOARD STAY NEW LOOKING?
The more you use your board the more scratches and knife marks you will have, this is normal. I always suggest that you choose one side for cutting and the other side to keep nice. All board orders come with care instructions. Care instructions can also be found here, click here.
HOW CAN I PURCHASE YOUR WOOD CONDITIONER? HOW SHOULD I CARE FOR MY BOARD?
Wood Condition is a special blend of 100% food grade mineral oil and pure beeswax. The combination of oil and beeswax adds a protective coat and soft luster to the wood. We recommend applying the Beeswax with a soft cotton cloth. Detailed instructions can be found below. Caring for your board often with Wood Conditioner will protect the surface from bacterial growth, prevents drying and cracking of the wood adding a lustrous finish.
Click his link to learn more about our Wood Conditioner
HOW DO YOU FINISH EACH BOARDS?
We finish all boards with a food safe mineral oil, then seal with food grade mineral oil and food grade beeswax.
HOW SHOULD I CARE MY BOARD? WHAT TYPE OF FINISH DO YOU USE?
It’s very easy to take care of your board, check out our Wood Conditioner page for care instructions. My Wood Conditioner is an all natural finish, 100% food safe finish and I use it on all my boards.
WHAT IS THE LEAD TIME ONCE I PLACE MY ORDER?
All of my items are handcrafted one at a time once I receive an order. Normal lead time is 7 to 10 days (except Holidays) but could be a little longer based on my current work schedule and number of orders I have in hand at the time or special engraving. I will include in my email to you the best estimated lead time. I ship twice a week, and always email you when shipped along with the tracking number.. If you have any questions please contact me, email: firstname.lastname@example.org
MY PACKAGE HASN’T ARRIVED BUT THE TRACKING # SAYS IT HAS BEEN DELIVERED?
Please contact your FedEx office as we are not responsible for lost, misplaced, stolen packages or damage.
WHAT HANDLE DESIGNS ARE AVAILABLE ON THE ROUND CUTTING BOARDS?
There are three handle designs to choose from, #1, #2, #3 or #4. Click image below to enlarge to see the different handle designs. Go to the Round Cutting Board page for details on ordering!
CAN I USE YOUR IMAGES?
We ask that you contact us first by Email with all the details, links, etc. for approval to use our images.
I personally pack each and every item shipped, from selecting the right size box, packing materials to protect the item and taping the box properly. Insurance is available for each package shipped at a cost but you must request insurance when requesting pricing. Once shipped, the package contents belong to the purchaser. We are not responsible for damage by the carrier, i.e. FedEx.
Returns are accepted within 24 hours of receipt of the package, you must email me within 24 hours. Please include a written explanation for the return. Item(s) must be in it original condition with no damage, cuts etc. Package item(s) securely, and ship with tracking back to me. Upon receipt of the returned item, I will inspect and will issue a refund for the cost of the item (buyer pays shipping). If there is an issue with the items condition I will email you.