Help/FAQ’s

Handcrafted Curly-Black-Walnut-cutting-board charcuterie board Michael's Woodcraft Greenville SC South Carolina woodwork

WHERE ARE YOU LOCATED
We live in the beautiful mountains of northern Greenville, South Carolina on a mountain. For more information on our shop please visit our About page, click this link About Michael’s Woodcraft

Ordering

PURCHASING MY WORK IS SIMPLE
I do not have a ‘shopping cart’ on my blog/website but ordering could not be simpler. All you need to do is locate the item you would like to purchase and email me the details at michaelswoodcraft@yahoo.com

Each page has the details of what you need to email me. You can just email me and we can figure it out thru emails if you like.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept PayPal, USPS Money Orders, and Cashier’s Checks. Personal checks are acceptable but we have to delay shipment until your check clears. If you’d like to use a different form of payment, just contact us!

WHEN DO I PAY FOR MY ORDER?
All orders must be paid for in full at the time of ordering.

PROCESSING PAYMENT
For processing payment I use PayPal, in our email I will include the details that you will find here. Simply click the PayPal logo below to link to PayPal. You will need my email address (MichaelsWoodcraft@yahoo.com) and the total.  If you plan to pay by cashier’s check, etc. please let me know in your email and I will include instructions.

Feel secure shopping with PayPal
Paypal send money

RECEIPT OF ORDER
Most, but not all of our items are made to order and ship within 5 – 14 business days from the time of purchase. Receipt of order is base on payment receipt. We currently ship all items through FedEx. You will be notified by Email when your order is received and again when it ships.

WHAT DOES MADE TO ORDER MEAN?
Made-to-order means that once we receive your order, we include it in a production run of that item. We do this to reduce waste and provide the highest quality of work possible. Lead time can be 5 to 14 business days. Once completed, we ship directly to you and will email you with the shipping details along with the tracking number.

Shipping

WHERE DO YOU SHIP TO?
We ship throughout the United States and Canada.

WHERE DO YOU SHIP FROM?
Our shop is located in Greenville, SC – all items are handmade and ship from Greenville.

HOW DO YOU SHIP?
We primary use FedEx for shipping,  FedEx also has a better home delivery service and delivers Tuesday thru Saturday. Saturday delivers make is very convenient when we are home for the weekends.

HOW OFTEN DO YOU SHIP
We ship twice a week and always email with the tracking number so that you can track.

WHAT ARE THE SHIPPING COST AND WHERE DO YOU SHIP?
We ship within the United States and Canada only. The total shipping cost is based on your delivery address zip code, weight of package, commercial, residential or extended rural residential delivery for ground service. If you would like a service other then ground, please let me know. We do not make money on shipping, the shipping cost we give you is what we have to pay.

Before ordering, please email me with your order details and your complete shipping address so I can give you the shipping cost before payment, please email me at michaelswoodcraft@yahoo.com . We do not ship to PO Box addresses and we do not ship USPS. Our preferred carrier is FedEx.

NOTE: Insurance is available for each package shipped at additional cost but you must request insurance when requesting ordering details.

CAN I TRACK MY ORDER?
When we ship you will receive an email with the FedEx tracking number.

HOW WILL MY ORDER BE PACKAGED? INSURANCE AND DAMAGE
I personally pack each and every item shipped, from selecting the right size box, packing materials to protecting the item and taping the box properly. Insurance is available for each package shipped at a cost but you must request insurance when requesting pricing. Once shipped, the package  contents belong to the purchaser. We are not responsible for damage by the carrier, i.e. FedEx.

PORCH PIRATES
This year we have had 4 packages stolen from porch and 1 package stolen from an apartment complex. Please be sure that you provide a shipping address that is safe for FedEx to leave the package at your home. Many people are starting to ship to their office to insure that their package does not get stolen. We can not be held liable for stolen packages.

Please note: We strongly suggest if you do not have a secure area for your packages to be delivered to due to porch thieves. We can not be responsible for missing packages after delivery. You are solely responsible for the end result of receiving the package once it leaves our possession. Our delivery confirmation receipt will serve as the completion of our transaction.

MY PACKAGE HASN’T ARRIVED BUT THE TRACKING # SAYS IT HAS BEEN DELIVERED?
Please contact your FedEx office as we are not responsible for lost, misplaced, stolen packages or damage.

Custom Design Work

We do a lot of custom projects for our customers as well as corporate gifts or event takeaways. We can also add company logos or even names to many of our existing designs. Have a question or a custom design in mind?  Drop us a note and let us know how we can help.  If you are interested in a custom made or engrave item please contact me at michaelswoodcraft@yahoo.com  We’d love to hear from you!

Wood Care

The more you use your board the more scratches and knife marks you will have, this is normal. I always suggest that you choose one side for cutting and the other side to keep nice. All board orders come with care instructions. Care instructions can also be found here, click here.

With heavy use, any cutting board can pick up occasional foul odors & unwanted food remnants. Follow these simple steps and your board will stay clean, fresh & presentable for generations to come.

CLEANING: Hand wash only, do not place in a dishwasher. Use warm, running water, it is ok to scrub it with soap & sponge. Once the board has been thoroughly cleaned, dry immediately with a clean cloth or paper towels, allow it to air dry. Lean the board against something so that it is not flat on your counter, this will prevent moisture from being trapped and allow your board to completely dry.

Never soak in water or allow to sit in standing water, as this can cause the board to warp and/or crack.

ODORS: Has your board picked up a funky smell after prolonged use? Sprinkle some course salt across the wood & rub it in with lemons for a boost of freshness!

OILING AND RENEWING: Apply a food safe oil, wood conditioner after cleaning your board or if the board becomes dry or loses its luster. It is ok to allow the oil or wood conditioner to sit on the board for up to 24 hours before wiping excess away with a clean, lint free cloth .

SANDING AND RESTORING: If the board feels rough, sand with 220 grit sandpaper before applying the food sale oil or wood conditioner.

DISHWASHERS: NO! Never. Absolutely not.

 

Questions about our boards

HOW LONG WILL MY BOARD STAY NEW LOOKING?
The more you use your board the more scratches and knife marks you will have, this is normal. I always suggest that you choose one side for cutting and the other side to keep nice. All board orders come with care instructions. Care instructions can also be found here, click here.

HOW CAN I PURCHASE YOUR WOOD CONDITIONER? HOW SHOULD I CARE FOR MY BOARD?
Wood Condition is a special blend of 100% food grade mineral oil and pure beeswax. The combination of oil and beeswax adds a protective coat and soft luster to the wood. We recommend applying the Beeswax with a soft cotton cloth. Detailed instructions can be found below. Caring for your board often with Wood Conditioner will protect the surface from bacterial growth, prevents drying and cracking of the wood adding a lustrous finish.

Click his link to learn more about our Wood Conditioner

HOW DO YOU FINISH EACH BOARDS?
We finish all boards with a food safe mineral oil, then seal with food grade mineral oil and food grade beeswax.

HOW SHOULD I CARE MY BOARD? WHAT TYPE OF FINISH DO YOU USE?
It’s very easy to take care of your board, check out our Wood Conditioner page for care instructions. My Wood Conditioner is an all natural finish, 100% food safe finish and I use it on all my boards.

HOW DO I REMOVE STAINS AND FOOD ODORS FROM MY BOARD?
Stains: Most often, surface stains can be removed depending on the type of stain. Sprinkle a little kosher salt on the cutting board and then gently squeeze some lemon juice over the salt.  Use the flat side of the lemon to rub the salt and lemon juice around the stains. Acid from the lemon juice will help with disinfecting. Sprinkle some baking soda over the lemon juice and rub gently with a kitchen towel.  Rub for a few minutes, in small circles. Rinse the lemon juice and baking soda from the cutting board for a minute or two under lukewarm water. Pat dry and then air dry, do not lay the board on a flat surface, allow your board to dry upright.

WHAT IS THE LEAD TIME ONCE I PLACE MY ORDER?
All of my items are handcrafted one at a time once I receive an order. Normal lead time is 7 to 10 days (except Holidays) but could be a little longer based on my current work schedule and number of orders I have in hand at the time or special engraving. I will include in my email to you the best estimated lead time. I ship twice a week, and always email you when shipped along with the tracking number.. If you have any questions please contact me, email:  michaelswoodcraft@yahoo.com

WILL MY ORDER LOOK EXACTLY LIKE WHAT I SEE IN PICTURES ON YOUR WEBSITE?
if you’re ordering one of our items from a picture that has not been sold, the item pictured is what you will receive.  All other pieces are custom made when your order is placed.  As is the nature of wood, no two pieces are alike.  While we aim to recreate each piece as closely as possible, the look and grain pattern of each piece will be unique and one of a kind.  Please also keep in mind that all computer monitors display color differently.  As a result, the color you see on your screen may be slightly different from what you see once you have the piece in your hands. Please ask questions when placing an order if you are looking for specific woods, etc. and we will do our best help you.

WHAT HANDLE DESIGNS ARE AVAILABLE ON THE ROUND CUTTING BOARDS?
There are three handle designs to choose from, #1, #2, #3 or #4. Click image below to enlarge to see the different handle designs. Go to the Round Cutting Board page for details on ordering!

cutting-board-hand-designs   Michael's woodcraft long handle cutting board

CAN I USE YOUR IMAGES?
We ask that you contact us first by Email with all the details, links, etc. for approval to use our images.

Returns

WHAT IS YOUR RETURN POLICY?
We want you to be 100% satisfied with your Michael’s Woodcraft order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items in new condition can be returned. Returns are accepted within 24 hours of receipt of the package, you must email me within 24 hours. Please note that original shipping charges are non-refundable. Personalized – engraved items are non returnable. If we made a mistake, please contact us at michaelswoodcraft@yahoo.com and we will make it right.

HOW DO I RETURN OR EXCHANGE AN ITEM?
Once you have contacted me – see above – I will provide you with all the details on how to return or exchange an item.

Please include a written explanation for the return. Item(s) must be in it original condition with no damage, cuts etc. Package item(s) securely, and ship with tracking back to me. Upon receipt of the returned item, I will inspect and will issue a refund for the cost of the item (buyer pays shipping). If there is an issue with the items condition I will email you.

Miscellaneous

DO YOU SELL WHOLESALE?
We primarily sell directly to our customers thru our website and from Instagram but we also sell thru a select boutiques which we screen. We want to make sure that Michael’s Woodcraft and our wholesale partners are a good fit and our products are well represented in their shops. If you would like more information please contact us with information about your shop.

CAN WE USE YOUR PHOTOGRAPHS OR CONTENT FROM YOUR WEBSITE?
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

COPYRIGHT NOTICE

COPYRIGHT©2015 MICHAEL’S WOODCRAFT BLOG

Creative Commons License

Unauthorized use and/or duplication of this material without express and written permission from Michael owner of Michael’s Woodcraft Blog is strictly prohibited. If you want to use posts, excerpts, photos and links, you may contact me first for approval. You would need to give full and clear credit to “Michael’s Woodcraft Blog,” with links to the original content.

STILL HAVE QUESTIONS?
For additional questions or more information about Michael’s Woodcraft, please use the Contact Form or email me directly at michaelswoodcraft@yahoo.com

5 thoughts on “Help/FAQ’s

  1. Pingback: SOWA food photography + styling Workshop overview plus a bunch of recipes | le jus d'orange | food & photography

  2. Pingback: SOWA food photography + styling Workshop overview plus a bunch of recipes » Betty L

  3. Hi Michael!
    I am overwhelmed by your work! I’m writing from Austin Texas where ice cream is breakfast, lunch and dinner right now:) We are traveling to our camp in MA on July 30th and I would love to take an engraved ice cream scoop with us! I love the patriots handle although I would be happy with anything available for the short notice. I would like to have:
    Camp
    Summer 2016

    …engraved. Do you think that’s possible before we leave?
    Thank you!
    Allison

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